HappyOrNot Launches 'Managed Service' Package
HappyOrNot, the leading provider of customer feedback solutions announces the launch of its ‘Managed Service’ package. Taking responsibility for overseeing digital feedback strategy and deploying its premier expertise, HappyOrNot's new offering fulfills businesses’ need for reliable and refined customer experience insights.
In today's competitive business environment, using real-time feedback data to keep customers happy is critical to running any organization. HappyOrNot's expansion into managed services will enable businesses to receive actionable insights faster, while reducing IT costs and maximizing their return on investment.
With the introduction of a ‘Managed Service’ option, HappyOrNot takes feedback management to the next level. By removing the administrative commitment on businesses, the package allows organizations to incorporate detailed customer analytics into their processes to drive sales and improve their operations.
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Positioned as an optional add-on for businesses looking to leverage HappyOrNot's software and range of smiley-faced feedback devices, the package promises to address three key feedback areas: to measure, to analyze and to educate. These components will support companies in gathering and breaking down higher volumes of feedback, while access to a team of on-hand experts will provide strategic customer experience advice.
"Our ‘Managed Service’ package is the perfect complement to our already industry-leading customer feedback solutions," said Miika Mäkitalo, the Chief Executive Officer of HappyOrNot. "We believe that all businesses deserve access to the best feedback technology and insights. The new offering will provide our customers with the best practices on turning data to insights and actions that are creating improved customer satisfaction and bigger profits, especially those with limited resources or time to maximize their investment."
Alongside the launch, HappyOrNot also releases its self-learning platform, which will host free courses, live monthly webinars, and skill certifications. Hosted by professional trainers, the HappyOrNot Academy is designed to present leaders and staff with the necessary skills to implement strong customer experience strategies and processes. Available for all HappyOrNot users and administrators, the classes and short video clips cover everything from how to optimize the placement of feedback terminals to maximize responses, to uncovering trends in the feedback data.
Head of Customer Training and Enablement at HappyOrNot, Nilufer Piirainen, explains: "We take pride in our Academy and the way it can support all types of learners with different formats of learning. Customers will gain more value from their investment as they can consistently use the HappyOrNot service to improve their operations based on data insights. The insights help them engage staff, optimize operations, and improve the overall customer experience so they can transform their business for the better."
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